Shipping policy
Shipping Policy
At Caramel Fashion, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship throughout the United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (GMT) Greenwich Mean Time – London
Please note that delivery times are estimates only and may be affected by carrier delays, customs processing, or severe weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may also be subject to shipping restrictions depending on United Kingdom regulations or carrier limitations.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect shipping information, or undelivered packages, orders may be returned to us.
If this occurs, we will contact you to arrange a reshipment. Additional shipping charges may apply for reshipment requests.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at:
We will work with the shipping carrier to investigate the issue and help find a suitable solution as quickly as possible.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.
Last updated: 01/20/2026
9. Contact Information
Email Address: info@caramelfashion.com
Phone Number: +44 7988 579 960
Store Name: Caramel Fashion
Warehouse Address: 41 Baxter Rd, Sale M33 3AJ,United Kingdom
Business Name: Websket
Kvk Number: 88815692
Address: Gronausestr 136, 7533 BR Enschede, NL
Our customer service is open:
Monday/Friday from 9:00 a.m. to 5:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: Closed
We aim to respond to all customer inquiries within 24 hours.