Frequently Asked Question
SHIPPING & DELIVERY
1. What is your shipping policy?
We offer free shipping within the United Kingdom on all orders. Every order is carefully packed and handled to ensure safe and reliable delivery.
2. Do you deliver to collection points or pickup lockers?
At this time, we only deliver to the residential or business address provided at checkout. Delivery to collection points or parcel lockers is currently unavailable.
3. What are your delivery times?
Orders are processed within 2–3 business days. Once shipped, delivery within the United Kingdom typically takes 6–12 business days depending on your location and order demand.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this tracking number to monitor your delivery at any time.
5. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom, including full tracking.
6. What if my package hasn’t arrived or is lost?
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information.
If you still need assistance, contact us at:
If your package is confirmed lost, we will resend your order or issue a full refund.
7. What if my item arrives damaged or faulty?
We are sorry to hear that. If your item arrives damaged, defective, or faulty, please contact us within 7 days of delivery at:
We will arrange a replacement or refund as quickly as possible.
RETURNS & GUARANTEE
8. What if I’m not satisfied with my order?
We offer a 30-day return policy. If you are not completely satisfied with your order, you may return it within 30 days of receiving it for a refund, subject to our Return & Refund Policy.
Please note that customers are responsible for return shipping costs.
PAYMENTS
9. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
10. What currency are payments processed in?
All transactions are processed in GBP (£).
11. Are my payments secure?
Yes. Your payment security is extremely important to us. All payments are protected using SSL (Secure Socket Layer) encryption technology to keep your information secure and protected.
12. How will I know if my payment was successful?
After completing your purchase, you will receive an order confirmation email. If you do not receive one, please check your spam or junk folder or contact our support team.
SUPPORT
13. Any questions or curious about our products?
Our customer support team is here to help during business hours.
Email Address: info@caramelfashion.com
Phone Number: +44 7988 579 960
14. Any other questions? Feel free to reach out.
We are always happy to assist you with any questions or concerns.
Email Address: info@caramelfashion.com
Phone Number: +44 7988 579 960
CONTACT INFORMATION
Email Address: info@caramelfashion.com
Phone Number: +44 7988 579 960
Store Name: Caramel Fashion
Warehouse Address:
41 Baxter Rd
Sale M33 3AJ
United Kingdom
Business Name: Websket
KvK Number: 88815692
Business Address:
Gronausestr 136
7533 BR Enschede
Netherlands
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed